FAQs
FREQUENTLY ASKED QUESTIONS
Everything You Need to Know Before You Unwind
From preparing for your appointment to understanding what to expect during your head spa ritual, we’ve gathered the answers to our most frequently asked questions so you can arrive feeling relaxed, informed, and ready to enjoy the experience.
What can I expect during my appointment?
You can expect sublime relaxation in a tranquil spa environment designed for your ultimate comfort. Clients can customize their experience to include heat, massage, cozy coverlets, or weighted blankets. Japanese head spa rituals are intentionally performed in silence to calm the nervous system and to allow the client to enter into a deep, restorative meditative state.
Should I wash my hair before my appointment?
No, it is most beneficial if we are able to see your scalp in its natural condition to identify your individual needs and customize our service.
How can I book an appointment?
Services are available by appointment only, and our appointments fill very quickly.
To make booking accessible, we open booking on the first day of every month.
Appointments may be booked online using Vagaro.
Is a deposit required for booking?
Yes, all appointments require a $50 deposit to secure your services. Upon completion of your appointment, the remaining fee is due for the service reserved online. If an appointment is cancelled at least 24 hours in advance, the deposit will be fully refunded to the card on file. If a client arrives 15 minutes after their scheduled appointment time, the services will be modified or shortened to fit the remaining window of time. Please refer to our strict cancellation policy below.
What is the cancellation policy?
Heiwa Head Spa requires at least 24 hours notice when canceling or rescheduling an appointment. To cancel your appointment, please email hello@headspawi.com. Less than 24 hour notice will result in forfeiture of the full deposit. No call/no shows will be charged the full remaining fee after deposit to the card on file for the reserved service. Our appointments are in great demand and we want to offer available openings to the clients on our waiting list. We appreciate your cooperation.
How do I get the most out of my experience?
Traditional Heiwa rituals are performed in silence, allowing you to fully disconnect from outside distractions and settle into a deeper state of relaxation. We honor this tradition throughout your service and encourage you to use this time to simply rest, unwind, and be present.
To preserve the peaceful environment, please refrain from bringing additional guests, including children, to your appointment. The only exception is when an adult parent or guardian is accompanying a minor receiving a service.
How many clients can you service at once?
Heiwa Head Spa can accommodate one guest at a time using our state-of-the-art, luxury head spa table.
Should I book a head spa if I have color-treated hair?
Yes, however it is important to consider the timing of your appointment in relation to your next color service. The cleansing and exfoliating processes may cause color to fade. Guests with colored hair and those with stubborn gray coverage may notice some fading. A head spa should not be scheduled immediately after a color appointment.
Should I book a head spa if I have thinning or balding hair?
Yes, and it is encouraged. Your spa experience will promote detoxification and improved circulation for your scalp to help minimize shedding. Targeted scalp treatment will help remove product build up, decrease inflammation, and strengthen damaged hair.
Should I book a head spa if I have very curly hair?
Yes, our head spa services are intended for all hair textures. Please note that some tangling may occur during scalp services. Additional time may be necessary for very curly or coiled hair to allow adequate time for product application and treatment. Our staff will take utmost care in the handling and protection of your hair, but are not responsible for breakage arising from standard spa procedures.
Should I book a head spa if I have hair extensions?
Our services are not advised for those with hair extensions. The water and treatment products may cause slippage. We recommend scheduling your head spa appointment following the removal of your hair extensions to promote scalp recovery.
How should I prepare for my appointment?
Please arrive in comfortable clothing, preferably free of jewelry. There is no need to wash your hair the day of the appointment. We will provide you with a warmed body wrap to wear during your service. We reserve the right to decline clients with scalp infections or injuries.
What product line do you use?
We use trichologist-developed and science backed Act and Acre products. Act and Acre uses responsibly derived, plant-based ingredients in their formulas. Products used in each spa treatment are selected with intention, and aligned with the unique needs of each client. If you exhibit sensitivity to any beauty care ingredients, please review the ingredients listed on their website actandacre.com
How often should I schedule a head spa?
That depends on your individual needs. Your head spa can be scheduled every 4-5 weeks for general maintenance. We recommend every 2 weeks for an oily scalp, dandruff or flaking, and every 5-6 weeks for a dry or sensitive scalp.
Can someone under the age of 18 receive a scalp spa?
Yes, with a parent or guardian present and with completion of a signed service consent form.
Should I schedule a head spa if I am pregnant?
Out of an abundance of caution, we do not recommend head spas during pregnancy due to the need to lie on your back during the service. Lying supine is not advised for long periods during pregnancy. We welcome the opportunity to be part of your postpartum wellness routine.
Could your spa products adversely affect my prescription medication?
We use clean, plant-based products that are not known to impact prescription medications. However, we recommend consulting with your physician if you have sensitivities or concerns.
Head spa services are not recommended for those with malignant tumors, severe heart conditions, serious skin diseases, severe bone, spinal or joint disorders, those with impaired sensation or those who are recovering under medical supervision.
Head spa services are not recommended for those with malignant tumors, severe heart conditions, serious skin diseases, severe bone, spinal or joint disorders, those with impaired sensation or those who are recovering under medical supervision.
OUR PHILOSOPHY
Ancient Ritual. Modern Wellness.
The word Heiwa evokes peace — and that feeling is at the heart of everything we create.
Our treatments draw inspiration from Japanese head spa traditions while incorporating modern scalp analysis, intentional product selection and luxurious sensory therapies.
Because caring for yourself should never feel rushed.
Here, every detail invites you to slow down, reconnect and emerge feeling renewed.
YOUR RESET AWAITS
Make Time for Heiwa.
Your scalp deserves thoughtful care.
Your mind deserves quiet.
You deserve both.